PRODUCT RETURNS or EXCHANGES
NEW PRODUCT RETURNS (no exchange)
At KOZY COAT we are committed to providing the highest quality products to our valued customers. If for any reason you or your pet are not satisfied with the purchase of your product, we will gladly accept your return of saleable merchandise for credit on the original form of payment, less the outbound shipping fees. There are a few items that can’t be returned: - Gift Cards
You can return your order within 30 days of the purchase date provided the item(s) meet the return conditions:
- Unwashed
- Unworn
- Free of dog hair
- Original tags still attached
- In the original packaging
- A copy of the invoice or sales receipt is included with your return
- Your return authorization # is clearly printed on the outside of your return package
KOZY COAT reserves the right, at its sole discretion, to determine if returned merchandise is in salable condition.
How to Return Your New Purchase:
Option A - Our Carrier - Prepaid Label Purchase
Please contact us at support@kozycoat.com to request a prepaid USPS shipping label and Return Authorization #. The cost for the label is $7.70, substantially less than most shipping carrier rates. The cost of the label will be deducted from your refund amount. We are not able to provide return ship labels for carriers other than USPS.
- Carefully follow the packing instructions you receive with your Return Authorization # and / or return label. KOZY COAT is not able accept returns without this number clearly marked on the outside of the package.
- You will receive an email acknowledgment upon our receipt of your return parcel at our offices.
- We will notify you via email once your return has been inspected at KOZY COAT and the credit issued to the original form of payment.
Note: For credit card refunds, we’ll begin issuing your refund within 48 hours after we receive your item(s). Most banks will process the refund within 3-5 business days. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Option B - Your Carrier
If you prefer to return your shipment with a carrier other than USPS, please email us at support@kozycoat.com to request a Return Authorization # and the address to send your return. KOZY COAT is not responsible for the postage when you utilize your own shipping carrier.
Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. You are responsible for your product until we sign for its delivery.
NEW PRODUCT EXCHANGE
Perhaps your dog just did not love the color or would like to exchange the coat or parka for a different size. After all, many of us overindulge on food and our garments can feel a little tight.
If you decide to return any of your new item(s) for exchange, please contact us at: support@kozycoat.com to request a USPS New Product Return Label and Return Authorization #. New Product Exchange Return labels are available for a $7.70 discounted Express Mail charge.
You can return your original order for exchange within 30 days of the purchase date provided the item(s) meet the return conditions:
- Unwashed
- Unworn
- Free of dog hair
- Original tags still attached
- In the original packaging
- A copy of the invoice or sales receipt is included with your return
- Our return authorization # is clearly printed on the outside of your return package
KOZY COAT reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
If you requested an exchange, it is best to reorder your replacement product by creating a new order. Your account will be charged for the replacement product and any applicable shipping charges. (Free over $48)
We’ll notify you within 48 hours after we receive your returned item(s) and the articles have been inspected, processed and credited to your account. Unfortunately, we are not able to credit any shipping fees on your original invoice.
Most banks will process the refund within 3-5 business days. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Carefully follow the packing instructions you receive with your Return Authorization # and Return Label. KOZY COAT is not able accept returns without this number clearly marked on the outside of the package.
DEFECTIVE NEW PRODUCT RETURNED FOR EXCHANGE
KOZY COAT inspects every product before shipment to our customers. We are proud of the quality of our products and want our customers (and their dogs) to be satisfied with them.
Unfortunately, if your new product is found to be defective in any way after receipt (see Warranty Coverage) please contact a Customer Care Representative within 30 days at support@kozycoat.com to request a no charge prepaid Defective Return Authorization Label and Authorization #. We will immediately re-invoice and express ship the exact replacement items to you at that time.
KOZY COAT will issue a full credit (including any shipping charges you incurred on the original shipment) to your original form of payment within 72 hours of receiving the defective product back at our offices. You will receive an email acknowledgment upon our receipt of your return parcel at our offices and the issue of your credit. Most banks will process the refund within 3-5 business days. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Note: If 30 days have gone by since your purchase and you feel there was any defect, issue with quality, or other concern, please contact us directly at support@kozycoat.com and we’ll do everything possible to keep both you and your pet 100% satisfied. Please refer to our Warranty tab for additional information.
Shipping Instructions
Carefully follow the packing and shipping instructions you receive with your Return Authorization # and / or return label. KOZY COAT is not able accept returns without this number clearly marked on the outside of the package.